Effective Date: 12/07/2023

MyLicensel LTD (“we,” “our,” or “us”) values customer satisfaction. This Refund and Return Policy outlines your rights and our obligations regarding refunds and returns. By using our services, you agree to comply with this policy.

Right to Cancel

You have the right to cancel this contract within 14 days. The cancellation period will expire after 14 days from the day of the conclusion of the contract.

To exercise your right to cancel, please contact us:
MyLicensel LTD
Suite 23043, 8 Shepherd Market, Mayfair, London, United Kingdom, W1J 7JY
Phone: +447418314827
Email: contact@mylicensel.com

You can notify us of your decision to cancel by a clear statement (e.g., a letter sent by post or an email). While you may use the attached model cancellation form, it is not obligatory.

To meet the cancellation deadline, ensure your communication about exercising the right to cancel is sent before the cancellation period expires.

Effects of Cancellation:
If you cancel this contract, we will reimburse all payments received from you without undue delay, no later than 14 days from the day we are informed of your decision. The refund will be processed using the same payment method as the initial transaction, unless you explicitly agree otherwise. No fees will be incurred for such reimbursements.

Non-Delivery

In rare cases, email delivery issues may occur due to problems with your email provider or spam filters. If you do not receive a delivery email, we recommend checking your spam or junk folders.

Claims for Non-Delivery:
Submit claims to our customer service team in writing within 7 days of placing the order. After this period, the product will be considered delivered and downloaded successfully, and no refund will be provided for “non-receipt” reasons.

Major Defects

While we rigorously test our products, unforeseen issues may occur.

If we cannot resolve a defect within 48 hours of your initial complaint, you may choose:

  • A full refund of the purchase price, or
  • A replacement product of equal or similar value.

Product Not as Described

If the product you purchased is not as described on our website, please report the issue to our technical support team within 30 days of purchase.

Requirements:

  • Provide clear evidence in writing that the product does not match its description.
  • Refunds will not be granted for complaints based on false expectations.

Our technical support team is here to assist and ensure a resolution in a timely manner.

30-Day Refund Guarantee

We offer a full refund within 30 days of purchase if you are not satisfied with our product. Please include details about the issue when requesting a refund.

Thank you for choosing MyLicensel LTD. If you have any questions or need assistance, feel free to contact us via email, WhatsApp, or phone.

Company Details:
MyLicensel LTD
Suite 23043, 8 Shepherd Market, Mayfair, London, United Kingdom, W1J 7JY
Phone: +447418314827
Email: contact@mylicensel.com